Privacy Policy

1. Introduction

Toronto Flooring Installers ("we," "us," or "our") operates as a lead generation platform connecting potential customers with independent third-party flooring contractors. We are committed to protecting your privacy and complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding your personal data.

2. Information We Collect

When you submit a quote request or contact form on our website, we collect the following personal information:

• Contact Information: Full name, phone number, email address
• Project Information: Project address or location, type of flooring requested, project details and specifications
• Communication Preferences: Information about how you prefer to be contacted
• Technical Information: IP address, browser type, device information, and website usage data collected through cookies and similar technologies

We DO NOT collect or store credit card information, banking details, or any other financial information.

3. How We Use Your Information

We use your personal information solely for the following purposes:

• Connecting You with Contractors: Sharing your information with independent contractors who can provide quotes and services for your project
• Communication: Responding to your inquiries and communicating about your quote request
• Service Improvement: Analyzing website usage to improve our platform and user experience
• Legal Compliance: Complying with applicable laws and regulations

We DO NOT sell, rent, or trade your personal information to third parties for marketing purposes.

4. Information Sharing with Independent Contractors

The primary purpose of our platform is to connect you with independent flooring contractors. When you submit a quote request, we share your contact information and project details with contractors who service your area. These contractors are independent third parties operating their own separate businesses and are not employees or agents of Toronto Flooring Installers.

By submitting your information through our platform, you explicitly consent to us sharing your personal information with these independent contractors for the purpose of receiving quotes and project consultations.

We are not responsible for how contractors use or protect your personal information once it has been shared with them. We recommend reviewing each contractor's own privacy practices.

5. Third-Party Service Providers

We may use third-party service providers to help operate our platform, including:

• Web Hosting Services: To host our website and store data securely
• Analytics Services: To understand website usage and improve our services
• Communication Tools: To facilitate communication between you and contractors

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. Cookies are small text files stored on your device that help us recognize you on return visits.

You can control cookie settings through your browser preferences. Please note that disabling cookies may limit your ability to use certain features of our website.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it.

9. Your Privacy Rights Under Canadian Law

Under Canadian privacy legislation, you have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Withdrawal of Consent: Withdraw your consent for us to process your personal information
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information provided at the end of this policy.

10. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us Regarding Privacy

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to request deletion of your personal information, please contact us at:

We will respond to your request within 30 days as required by Canadian privacy law.